Authorized scope
Define who can be included, what channels can be used, and which actions are prohibited.
WhatsApp is often where real business urgency becomes informal. Deepfake voice notes and familiar chat context can make fraud feel ordinary unless employees have strong verification habits.
Many organizations have formal controls for email, ticketing, and finance systems, but informal messaging can still influence decisions. A familiar name, a short voice note, and an urgent request can push people to act before they verify.
A governed WhatsApp simulation tests whether employees pause, move verification to an independent path, report the interaction, and avoid taking high-consequence action from chat context alone.
Define who can be included, what channels can be used, and which actions are prohibited.
Document whose voice may be simulated and how the sample, script, and output are handled.
Use safe prompts and controlled destinations so the exercise never triggers actual payment, access, or disclosure.
Measure verification behavior in the channel attackers increasingly exploit.
Plan a WhatsApp simulation →